Our delivery system is specifically set up to cater for a highly seasonal area of the Country. We are based in Poole, Dorset. Ideal to reach the highly seasonal Dorset coastline. 96% of our orders are delivered within 48 hours.
Order Capture
To reduce errors, we use either an order template system on email, or the new online system contained on this website which will go live in early 2024. You will need a trading account to use either. Please contact us as this can be set up within 24 hours.
Essentially all orders placed from Monday to Thursday are completed by Friday.
Each week as orders come, in we design the most environmentally friendly and efficient method of delivery. However the general delivery matrix is as follows.
Delivery days forĀ BH post codesĀ are Tuesday and Wednesday.Ā DT post codesĀ are delivered Thursday. That leaves Monday and Friday for the emergency orders, large pre-orders and one-off deliveries. The New Forest is delivered on a Wednesday. All post codes outside these areas are delivered on the pallex network which is a Day 1 for Day 3 delivery, whichever day your order is placed.
We are an approved supplier to Bournemouth (BCP) Council and have worked with them since 2010.
Emergency Orders
If your order is an emergency you will need to ring us and speak to us during office hours, to organise the best solution to get the wine to you. We are flexible but sometimes if all vehicles are committed, same day deliveries are impossible.
Collections are always possible, please phone ahead with your order. We do get very busy, so giving us an hours notice will save you waiting around whilst your order is picked. You can collect any time 9.30am to 4.30pm Monday to Friday.
Deliveries are made using our own fleet of vans, although we also use the Pallex network for deliveries further afield.